Return Policy

 

Thank you for shopping at Fhknives Company. We value your satisfaction and strive to ensure that you are happy with your purchase. However, if for any reason you are not completely satisfied with your order, we offer a straightforward return policy to make the process hassle-free.

  1. Eligibility for Returns

 

1.1 Damaged or Defective Products:

If you receive a damaged or defective product, please contact us within [number of days] of receiving the item to initiate the return process. We will gladly provide a replacement or issue a refund after verifying the issue.

1.2 Incorrect Item Received:

In the rare event that you receive the incorrect product, please notify us within [number of days] of delivery. We will arrange for the correct item to be shipped to you or process a refund.

1.3 Change of Mind Returns:

For non-defective items, if you change your mind or are not fully satisfied with your purchase, you may return the product within [number of days] from the date of delivery. In such cases, the return shipping cost will be the responsibility of the customer.

  1. Return Process

 

2.1 Contacting Customer Support:

To initiate a return, please contact our customer support team via email at info@fhknives.com or phone at +351927493733. Please provide your order details, reason for the return, and any relevant information.

2.2 Return Authorization:

Upon receiving your return request, our customer support team will provide you with a return authorization (RA) number. Please include this RA number in the return package for easy processing.

2.3 Packaging and Shipping:

Pack the product securely in its original packaging or equivalent to prevent damage during transit. Include a copy of the original invoice or packing slip along with the RA number. Ship the package to the address provided by our customer support team.

  1. Refunds and Processing

 

3.1 Inspection and Approval:

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria mentioned in Section 1. Upon approval, we will process your refund or exchange.

3.2 Refund Methods:

Refunds will be issued using the original payment method used for the purchase. Please allow [number of days] for the refund to reflect in your account, as processing times may vary depending on your payment provider.

  1. Exclusions

Our return policy may not cover the following:

– Products returned without prior authorization or an RA number.

– Products showing signs of misuse, damage, or wear and tear.

– Products not in their original packaging or missing original tags.

  1. Contact Us

If you have any questions or need further assistance regarding our return policy, please reach out to us at:

Email: info@fhknives.com

Phone: +351927493733

By making a purchase from Fhknives Company, you agree to comply with our Return Policy.

 

 

 

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